Delivery, right of withdrawal & warranty
Orders with a value of at least €100 receive free delivery in Belgium and the Netherlands. Should the consumer invoke his right of withdrawal after receiving the order, the delivery costs will be recovered from the consumer.
Despite delivery deadlines being purely indicative, the customer may cancel the order in writing if more than one month has passed since the delivery deadline set by ACE Lighting.
The customer using our cross-border delivery service bears the import duties and taxes usually charged.
- Pick up order on site in shop, up to two weeks after notice;
- Home delivery within Belgium and Europe;
- Delivery at your convenience provided you live in the province of Antwerp.
Every order is provided with a track&trace code to track your order.
If you are not home at the time of delivery, you will receive an acknowledgement of receipt in your letterbox. With this, you will be able to collect your order from the nearest collection point the following day.
Right of withdrawal
The consumer has a legally guaranteed period of 14 calendar days to exercise the right of withdrawal without giving explicit reasons. The consumer must inform the company through firstname.lastname@example.org of his decision and, in addition, at all times, use the return form available on the website or provide another unequivocal statement declaring the withdrawal from the contract. The right of withdrawal only applies to consumers who have not purchased the products in the physical shop (i.e. remote sales).
Once the consumer informs the company - within the legal and contractual period of 14 calendar days - of their wish to invoke their right of withdrawal, they have 5 calendar days to send the order to the above-mentioned address. The consumer wishing to exercise the right of withdrawal shall bear the shipping costs and the return risks.
To invoke the right of withdrawal, the consumer must ensure that the products are complete (including all accessories, manuals and documentation) and undamaged.
Products should be returned in their original (new) condition and in their original packaging. Products and packaging considered new are those that have been merely received and opened by the consumer. Products used and/or installed and packaging showing visible signs of damage are not considered new.
The right of withdrawal does not apply to custom-made products designed for the consumer or intended for a particular person due to the products no longer being saleable by ACE Lighting as a result of the withdrawal by the particular person.
Products found to be damaged upon arrival, including those caused by transport, will not be accepted and must be collected by the consumer within 14 calendar days or returned at their expense.
Consumers seeking to exercise their right of withdrawal should submit a completed return form provided via the website (i.e. physically attached to the returned product).
The customer benefits from a statutory warranty period of two years. For some products, the customer may extend the warranty period, provided only with the written consent of ACE Lighting. In case the products have not been treated per the standard maintenance instructions included with the product, the benefit of the warranty is lost.
ACE Lighting offers products within the range of lighting, designer furniture and accessories. Only a limited number of pieces of each product are available, therefore orders are accepted under reserve and fulfilled according to the company's capabilities. Showroom models may show traces of use, for which no compensation can be claimed against ACE Lighting.
The displayed prices are always VAT-inclusive. Customers with a valid VAT number outside of Belgium are exempt from VAT.
Promotions and discount codes are always temporary and expire on the date as stated. Promotions and discount codes are not cumulative under any circumstances.